Bespoke International Group, a leading outsourced contact centre specialist, has bolstered its senior team with strategic appointments in sales, finance, and operations.
Headquartered in Durban, South Africa, Bespoke has consistently achieved impressive growth since its establishment in 2019, with this upward trajectory continuing into 2023.
The company specializes in providing high-quality 24/7 voice, email, and chat customer support to renowned organizations in the Energy, Utilities, Retail, and Insurance sectors. With a strong emphasis on data and information security, Bespoke recently obtained ISO 27001:2013 certification.
Leading Bespoke is Group CEO Mark Thomason, one of the pioneers of the international Business Process Outsourcing (BPO) industry in South Africa. While the company operates from a state-of-the-art contact centre in Umhlanga near Durban, Mark is based in the UK, offering attentive and consultative support to Bespoke’s valued clients.
The newly appointed team members are as follows:
- Keith Shanks – Joining as Sales Director, Keith brings extensive experience in customer management outsourcing since 1998. His background includes expertise in business development, commercial structures, and client management. Over the past 24 years, Keith has successfully secured significant business across various industries for international and UK-based providers.
- Mohammed Gafoor – Taking on the role of CFO, Mohammed is a qualified Chartered Accountant (South Africa) responsible for financial reporting and analysis. With a background in auditing at a “Big 4” firm, Mohammed subsequently held key positions in South Africa’s largest asset management company, overseeing Life and Retirement Accounting teams and Finance Analytics, where he gained valuable data analytics expertise.
- David Pall – David joins as Business Development Director, leveraging his exceptional ability to identify and cultivate new business opportunities, guiding them to successful outcomes. He has played an instrumental role in building the client base of several Tier 1 UK BPOs, executing projects involving UK nearshore and offshore delivery.
- Karen Munsami – As the newly appointed Quality Manager in Bespoke’s Retail Division, Karen brings extensive experience in contact centres and customer service spanning 15 years. Her diverse background covers Telecommunications, Retail, FMCG, and Financial Services. Karen holds a Six Sigma Black Belt and is passionate about operational excellence.
Regarding the new appointments, Mark Thomason expressed his delight, stating, “I am thrilled to welcome our new team members. The depth and breadth of expertise within our senior team is unparalleled in the industry. We are dedicated to client satisfaction, quality, and people development, and I believe each team member will play a pivotal role in our pursuit to #bethedifference.”